As part of intercultural coaching, one of the topics I discuss with my assignees (expats) is identifying two or three of their core values.
What are values?
Values are what we teach our children.
They are ideals that are important to an individual, a culture, a company, a country.
RMC’s values include warm, engaging service to our clients. We focus on quality, reliability and accuracy in the delivery of our services.
Why are these important to us? Excellent customer service makes me feel happy. On the other hand, poor customer service leaves me feeling uncared for or just in a plain old bad mood. Who wants to be associated with an organisation and spend their hard earned money where they are not appreciated?
WARM, ENGAGING SERVICE. At RMC, we make a real effort to be pleasant not only in our telephone conversations but in our digital communication with all of our partners, stakeholders and clients. We listen to our clients, advise them in keeping with their needs and leave them on a high note.
RELIABILITY. A value I was taught growing up is the importance of keeping your word. If I promise someone I will get back to them or I will do something for them, even if I have to go out of my way, I will make sure it is done. If I am unable to keep my word, I will ask for help or I will let the person know when I can deliver. I do not like to be left hanging, so why would I leave others in the lurch?!
QUALITY AND ACCURACY. We have a number of quality assurance steps in the delivery of our services. For example, after a document is translated, it is reviewed and proofread before being delivered to our clients. No one is perfect. We are all prone to errors, however, we take certain measures to reduce the incidence of error before delivery to our clients.
What values do you uphold?
Let us know in the comments.
What are values?
Values are what we teach our children.
They are ideals that are important to an individual, a culture, a company, a country.
RMC’s values include warm, engaging service to our clients. We focus on quality, reliability and accuracy in the delivery of our services.
Why are these important to us? Excellent customer service makes me feel happy. On the other hand, poor customer service leaves me feeling uncared for or just in a plain old bad mood. Who wants to be associated with an organisation and spend their hard earned money where they are not appreciated?
WARM, ENGAGING SERVICE. At RMC, we make a real effort to be pleasant not only in our telephone conversations but in our digital communication with all of our partners, stakeholders and clients. We listen to our clients, advise them in keeping with their needs and leave them on a high note.
RELIABILITY. A value I was taught growing up is the importance of keeping your word. If I promise someone I will get back to them or I will do something for them, even if I have to go out of my way, I will make sure it is done. If I am unable to keep my word, I will ask for help or I will let the person know when I can deliver. I do not like to be left hanging, so why would I leave others in the lurch?!
QUALITY AND ACCURACY. We have a number of quality assurance steps in the delivery of our services. For example, after a document is translated, it is reviewed and proofread before being delivered to our clients. No one is perfect. We are all prone to errors, however, we take certain measures to reduce the incidence of error before delivery to our clients.
What values do you uphold?
Let us know in the comments.
RSS Feed
